Valet First is committed to delivering an effortless car valet experience for you. We have listed below, answers to frequently asked questions and other information that you may find useful both, before and after your car valet service.
If you can't find the answer to your question in our Help page or require further information please do not hesitate to contact us.
- Are the prices on the website inclusive?
- How long would my chosen service take?
- What happens if it starts to rain heavily at the time of my service?
- What are the payment options?
Are the prices on the website inclusive?
Yes, all prices stated on the website are inclusive of all charges.
How long would my chosen service take?
Each service on our website has a 'Estimated duration of this service' field above the price table. As the term suggests, this is an average figure and combines the possible time taken for that service across all vehicle (size) groups. Actual duration of the service can vary slightly depending on other factors such as the condition of the car, number of operatives at the job , level of efficiency of each operative and more.
What happens if it starts to rain heavily at the time of my service?
If extreme weather conditions prevail at the time of your service, you may wish to call us to re-schedule your service. Alternatively, we may contact you at the date/time of your appointment if the weather does not permit us to carry out the service effectively to re-schedule your appointment.
Best Practice
-It is advisable to allow sufficient time(1-2 hours is usually adequate depending on distance traveled) for your vehicle to cool down before having the exterior of your vehicle valeted. This prevents the occurrence of wheel stains and water spots- a common problem caused by the reaction of cleaning solutions on inappropriate surface temperatures.
-In extremely hot weather conditions, park your car in a shaded area whenever possible, if your service entails exterior cleaning as well. This helps prevent water droplets drying too quickly on the paintwork and causing unsightly water spots.
-Our upholstery shampooing equipment is designed to leave the washed/treated areas touch-dry shortly upon completion. In the event that this cannot be achieved (possibly due to heavily stained fabrics requiring repeat applications), we will cover the effected areas with plastic seat covers . Nevertheless, it is advisable to allow a further 1-2 hours of non-use of any freshly-washed areas such as seats and carpets. This allows it to dry naturally, thereby ensuring a more revived appearance and feel.
IMPORTANT: If you suffer from any breathing problems or asthma, please let us know at the time of booking so that we can make sure that air and/or fabric refreshers are not used for your vehicle interiors.
-Cash/Cheque : Due upon completion of your service. Please make all cheques payable to 'Valet First Ltd'.
-Credit/Debit card: All major credit/debit cards over the phone (excepting American Express) and due at the time of making the booking.
-PayPal: If you would like to make a payment using PayPal, please inform us at the time of booking . We will provide you with your customer reference no. which must be included in the 'Reference' field. PayPal e-mail id info@getvaleted.co.uk.
-Invoice: Only available to business account holders and/or users of regular services.